CANCELLATION & REFUND POLICY
Last updated: August 28, 2026
At BeING, including Be Infinite, Be Natural and Be Global, we put great care into creating thoughtful, high-quality experiences, services and products.
Many of our services involve personalized planning, advance reservations, accommodation, transportation, guides, facilitators, venues, activities and other third-party providers. Some costs are paid or committed before the service begins and may not be recoverable if a client later cancels.
This Cancellation & Refund Policy explains the general rules that apply to bookings and purchases made directly with BeING through being.ing, our forms, invoices, payment links or direct communications.
Some services may have specific booking or cancellation terms shown on the relevant service page, proposal, invoice or booking confirmation. Where specific terms are provided for a particular booking, those terms form part of the agreement and apply together with this Policy.
Nothing in this Policy limits any consumer right that cannot legally be waived under applicable law.
1. Reservations, Deposits and Payments
The deposit, payment schedule and balance due date may vary depending on the service.
The applicable amount will be clearly stated before payment on the relevant booking page, proposal, invoice or booking confirmation.
A booking is considered confirmed only after BeING has:
received the required deposit or payment; and
confirmed the reservation in writing.
Unless otherwise stated for a particular service, deposits used to secure accommodation, transportation, guides, activities, venues or other advance commitments are non-refundable once the booking is confirmed, except where a refund is required by applicable law.
If a remaining balance is not paid by the stated deadline, BeING may cancel the reservation and release the place or service.
Amounts already committed to non-refundable third-party reservations may not be recoverable.
2. Retreats and Group Travel Programs
Retreats and group journeys require substantial advance planning and financial commitments.
The deposit amount and final payment deadline are stated on the individual retreat or journey page or booking confirmation.
Cancellation 30 days or more before the start date
If you cancel at least 30 calendar days before the official start date, the booking deposit remains non-refundable, except where applicable law requires otherwise.
Up to 50% of amounts paid in excess of the deposit may be refunded, after deduction of any non-refundable third-party expenses already committed specifically for your booking.
Where possible, BeING may alternatively offer a credit toward a future BeING journey or retreat.
Cancellation less than 30 days before the start date
Payments are generally non-refundable when cancellation occurs less than 30 calendar days before the program begins.
Where circumstances allow, BeING may offer, at its discretion, a partial or full credit toward a future experience.
Such credits are subject to availability, supplier conditions and the circumstances of the individual booking.
No-show or early departure
No refund is provided if a participant:
does not arrive;
arrives late;
voluntarily leaves the program early; or
chooses not to participate in included activities.
Unused accommodation, activities, meals, transportation or other program components are not refundable.
3. Private Day Trips, Excursions and Travel Experiences
Private trips, excursions, transfers and other travel experiences frequently involve advance commitments to drivers, guides, tickets, venues and local providers.
Unless different terms are stated in your individual booking confirmation:
More than 72 hours before the scheduled service:
A refund may be issued after deduction of any non-refundable third-party costs already incurred.
Between 24 and 72 hours before the scheduled service:
Up to 50% of the BeING service fee may be refundable, excluding third-party costs that cannot be recovered.
Less than 24 hours before the scheduled service or no-show:
The booking is non-refundable.
Where tickets, transportation, guides, venues or activities are expressly sold as non-refundable, those amounts remain non-refundable regardless of the general cancellation period, except where applicable law provides otherwise.
4. Transfers
Transfer cancellations are subject to the terms confirmed at the time of booking.
Where no separate conditions are provided, cancellations made more than 24 hours before the scheduled pickup may be refunded, less any non-refundable provider or processing costs.
Cancellations made less than 24 hours before pickup and no-shows are generally non-refundable.
A passenger is responsible for providing accurate flight, arrival, departure, hotel and contact information.
If a flight is delayed, we will make reasonable efforts to adjust the service where possible, but changes remain subject to driver and vehicle availability.
5. Hotels, Accommodation and Third-Party Reservations
Where BeING assists with hotel selection, inspections or accommodation booking, cancellation and refund conditions imposed by the hotel or booking provider also apply.
Once an accommodation reservation has been made, BeING cannot override a hotel’s non-refundable rate or cancellation penalty.
BeING service fees already earned for research, hotel inspection, consultation or booking work are not refundable once the respective service has been performed.
Any refundable accommodation amount will be subject to the terms of the accommodation provider.
6. Wellness Experiences and Be Infinite Services
This section applies to private yoga, breathwork, wellness sessions, prenatal practices, workshops, spa programs and similar Be Infinite experiences.
For private appointments, a cancellation or rescheduling request made at least 24 hours in advance may normally be moved to another available date without an additional BeING rescheduling fee.
Cancellations made less than 24 hours before the scheduled session and no-shows are generally non-refundable.
For group workshops, events or programs involving advance venue or facilitator commitments, the specific cancellation conditions shown at booking apply.
Third-party spa, venue, therapist, facilitator or activity charges remain subject to the relevant provider’s cancellation terms.
7. Travel Design, Consultations and Personalized Professional Services
This section applies to services such as:
Travel Design;
individual itinerary creation;
relocation consultations;
administrative assistance;
international legal or immigration-related guidance;
research;
personalized planning;
other one-to-one professional services.
Before work begins, a cancellation may be eligible for a refund, subject to any administrative or non-refundable third-party costs already incurred.
Once work has started, amounts corresponding to work already performed are non-refundable.
If only part of a prepaid project has been completed, BeING may refund the unused portion of the professional fee where reasonably possible.
Once a consultation has taken place, a report or itinerary has been delivered, research has begun, or substantial personalized work has been completed, the corresponding fee is non-refundable.
A consultation appointment cancelled at least 24 hours in advance may normally be rescheduled once at no additional charge.
Cancellation or rescheduling less than 24 hours before the appointment may result in loss of the session fee.
Government fees, visa fees, consular fees, translations, apostilles, courier charges and payments to independent professionals or authorities are non-refundable once paid or incurred unless the relevant third party provides a refund.
BeING does not guarantee the outcome of a visa, immigration, legal, administrative or governmental process.
8. Digital Products, Books and Educational Materials
Digital products, downloadable materials, electronic guides, personalized documents and other digital content are generally non-refundable once they have been delivered, downloaded, accessed or made available to the purchaser, except where applicable law requires otherwise.
For physical books or other products purchased through a third-party marketplace such as Etsy, the return and refund rules displayed on the relevant marketplace or product listing also apply.
Where BeING sells a physical product directly, defective, incorrect or damaged products will be handled in accordance with applicable consumer law and any product-specific return conditions disclosed before purchase.
9. Force Majeure and Events Outside Our Control
Certain circumstances may make it impossible or unsafe to provide a retreat, journey, event or service as originally planned.
These circumstances may include severe weather, hurricanes, natural disasters, public health emergencies, government restrictions, political unrest, strikes, transportation disruptions, closures of archaeological sites or natural attractions, acts of authorities or other events beyond BeING’s reasonable control.
Where possible, BeING may offer:
an alternative date;
a modified itinerary;
a comparable activity or service;
credit toward a future BeING experience; or
a partial refund of amounts that remain recoverable.
Any refund will normally exclude costs already paid or irrevocably committed to third parties and not recoverable by BeING, except where applicable law requires otherwise.
A reasonable itinerary modification caused by weather, safety, opening hours or circumstances outside BeING’s control does not automatically constitute cancellation of the overall experience.
10. Changes Made by BeING
Sometimes a program must be adjusted because of weather, supplier availability, operational circumstances, safety considerations or events beyond our control.
BeING may replace a hotel, guide, activity, venue, schedule or itinerary element with a reasonably comparable alternative where necessary.
If BeING makes a material change to the essential nature of a retreat, journey or service before it begins, you will be informed as soon as reasonably possible.
Where the change substantially alters the core experience, you may choose not to participate and request the refund available under applicable law and the circumstances of the booking.
If you choose to proceed after being informed of the change and participate in the revised program, the revised program will be considered accepted.
11. Cancellation by BeING
If BeING cancels an entire retreat, event or service and does not provide a reasonable alternative, amounts paid directly to BeING for the cancelled service will be refunded, subject to applicable law.
Where part of a booking consists of independent third-party services that remain valid and available to the client, the treatment of those amounts will depend on the relevant provider’s terms.
BeING is not responsible for separate expenses purchased independently by the traveler, such as:
airline tickets;
travel insurance;
independently booked hotels;
visa expenses;
personal transportation;
other arrangements not purchased through BeING.
For this reason, we strongly recommend purchasing refundable or flexible transportation whenever possible and obtaining appropriate travel insurance.
12. Changes Requested by the Client
We will make reasonable efforts to accommodate requested changes to dates, accommodation, activities, participant names or other booking details.
Changes are subject to availability and may result in additional costs.
Any supplier change fees or price differences are the responsibility of the client.
A request to change dates does not automatically cancel the original booking unless BeING confirms the change in writing.
13. Transfer of a Booking to Another Person
For certain retreats, journeys and experiences, BeING may allow a participant to transfer a booking to another eligible traveler rather than cancel.
Transferability depends on:
the nature of the service;
hotel and supplier rules;
tickets or reservations issued in a participant’s name;
time remaining before the experience begins.
Any additional expenses related to the transfer are the responsibility of the participants.
A booking may not be transferred without prior written approval from BeING.
14. Travel Insurance
We strongly recommend that all travelers obtain comprehensive travel insurance immediately after confirming their booking.
Depending on your needs, coverage may include:
trip cancellation;
illness or injury;
medical emergencies;
flight delays or cancellation;
lost luggage;
interruption of travel;
emergency transportation;
other unexpected circumstances.
The decision to purchase insurance and the adequacy of coverage remain the traveler’s responsibility.
Failure to purchase travel insurance does not create an additional refund right from BeING.
15. Refund Processing
To request a refund, credit or rescheduling, contact:
Please provide:
your name;
service or program;
booking date;
scheduled travel or service date;
reason for the request.
We will normally review the request within 3–5 business days.
If a refund is approved, BeING will initiate it using the original payment method whenever reasonably possible.
The time required for the funds to appear in your account depends on the bank, card network, payment processor or booking platform and may take additional business days.
Payment processing fees already charged by third-party payment providers may be non-refundable where the payment provider does not return those fees.
16. Third-Party Platforms
A booking may sometimes be processed through an external platform, payment service or marketplace.
Where the client enters into a separate transaction directly with such a platform or provider, that provider’s terms may also apply.
Examples may include payment processors, marketplaces, hotels, booking platforms or other external providers.
If there is a conflict between a mandatory legal requirement and this Policy, the applicable mandatory law prevails.
17. Consumer Rights
Nothing in this Policy is intended to exclude, waive or restrict any mandatory consumer protection right.
For transactions governed by Mexican consumer law, relevant rights under the Ley Federal de Protección al Consumidor remain applicable.
18. Contact
Questions regarding cancellations, refunds, credits or booking changes may be sent to:
BeING
Playa del Carmen, Quintana Roo, Mexico
being.ing